Our Standards of Service

The Ministry of Public Utilities' Standards of Service: to be respectful, caring and attentive; answer calls promptly and respond appropriately, respond to phone calls, emails, web-based comments and queries within one working day and letters within ten working days, acknowledge applications within one month of receipt, ensure that our website is user friendly and regularly updated, provide adequate information on all our programmes and services, provide responses in a clear, concise and professional language, provide contact information for the relevant officer, should you require further information; contact you should additional information be required.